Identification and Treatment of Voice Disorders in a Fortune 500 Company The purpose of this project was to develop effective strategies to identify and intervene with those employees who experience occupa tionally based /ergonomie voice disorders from abuse or misuse working in an international Fortune 500 credit card company. Our purpose was to provide early screening and identification and information ... Article
Article  |   March 01, 2004
Identification and Treatment of Voice Disorders in a Fortune 500 Company
Author Affiliations & Notes
  • Michael Towey
    Voice & Swallowing Center of Maine, Waldo County General Hospital, Belfast, ME
Article Information
Speech, Voice & Prosodic Disorders / Voice Disorders / Articles
Article   |   March 01, 2004
Identification and Treatment of Voice Disorders in a Fortune 500 Company
SIG 3 Perspectives on Voice and Voice Disorders, March 2004, Vol. 14, 15-17. doi:10.1044/vvd14.1.15
SIG 3 Perspectives on Voice and Voice Disorders, March 2004, Vol. 14, 15-17. doi:10.1044/vvd14.1.15
The purpose of this project was to develop effective strategies to identify and intervene with those employees who experience occupa tionally based /ergonomie voice disorders from abuse or misuse working in an international Fortune 500 credit card company. Our purpose was to provide early screening and identification and information to the primary care physician (PCP) for prompt referral for voice and ENT (ear, nose, and throat) assessment and treatment.
The company we worked with has more than 27,000 employees internationally with multiple locations in the United States and is the second largest issuer of credit cards in the United States. Company employees typically work 10- to 12-hour days as telephone marketers to provide service to customers. Department managers provide “coaching” regarding performance and monitor employees. Based on incentives, employees can earn up to $1,000 per month in extra pay.
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